All mail and package deliveries require our prior approval and are reviewed on a case-by-case basis. Delivery arrangements may depend on the property’s rules, building policies, and available receiving facilities.
If you plan to have mail or packages delivered during your stay, please contact us before placing your order or arranging a delivery. Our team will review your request and let you know whether the proposed arrangement can be accommodated.
Please do not arrange deliveries without receiving prior approval. We are not responsible for items that are lost, misplaced, delayed, or rejected by the building or delivery provider
Our standard check-in time is 4:00 PM, and check-out time is 10:00 AM.
We recommend planning your arrival and departure around these times to ensure a smooth experience. The check-in instructions and access details will be provided before your arrival so you can prepare for a convenient check-in.
Early check-in and late check-out may be available for an additional fee, depending on the cleaning schedule and the availability of our cleaning team.
If you would like to check in before 4:00 PM or check out after 10:00 AM, please reach out to us ahead of time. We’ll coordinate with our cleaning team and confirm whether your requested schedule can be accommodated.
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